DOMESTIC ORDERS

DEC 7 // ACCESSORY COLLECTION
DEC 15 // ALL APPAREL COLLECTIONS

INTERNATIONAL ORDERS

DEC 1 // APPAREL + ACCESSORY COLLECTIONS

Please note that we cannot guarantee international holiday or fine art delivery for the upcoming holiday season due to potential shipping constraints, customs regulations, and logistical challenges beyond our control.

While we strive to process and ship orders promptly, we recommend placing your order well in advance to account for possible transit delays.

We apologize for any inconvenience and appreciate your understanding. For further assistance, please contact our customer support team.

Shipping is free for orders over $150. Returns are only charged for the return label cost and are not charged a restocking fee. Shipping costs for US orders vary based on content and the destination. To determine available shipping options and costs, please add all desired items to your shopping cart and proceed to checkout. You will not be required to enter any credit card information until after the shipping method is selected.

Please note that weight, dimension, and size may affect the total shipping cost on some items. A tracking number is available for all U.S. shipments. The quoted delivery time for each shipping method is an estimate.

You have 14-days from receiving your order to request a return. Please send an email to art@alexandriazahrajones.com letting us know you wish to make a return.

Please note: Items must be unwashed, unworn, and in sellable condition to be eligible for a refund. Item/s returned to us that do not meet the above criteria will be not eligible for a refund and returned back to you. Returns made outside of the 14-day return window will unfortunately not be eligible for a refund.

We understand the importance of your purchase, and we want you to be fully satisfied with your new piece of art. However, due to the unique nature of the fine art prints we sell, we have specific return and refund conditions.

Damages during Shipment

We ensure that each piece of art is carefully packed and shipped, but we acknowledge that damages may occur during the shipping process.

In the event that your art piece arrives damaged, please take the following steps:

1. Notify us within 72 hours of receipt. Due to insurance purposes, we cannot accept notifications of damages beyond this time frame.
2. Take detailed photos of both the damaged packaging and artwork. 
3. Send your photos along with your order number and a brief description of the damage to our Customer Service team at art@alexandriazahrajones.com

Once we receive your claim, we'll evaluate the situation and reach out to you to discuss the next steps. If your claim is approved, you will be offered a full refund or if available we will send you a replacement. 

Returns and Refunds for Other Reasons

We do not typically accept returns or offer refunds for reasons other than damage occurred during shipping. We understand that purchasing fine art is a significant decision, and we encourage customers to consider their purchases carefully.

We strive to provide accurate and detailed descriptions and photos of each piece of artwork listed on our website. Should you have any queries or require additional information before making a purchase, our Customer Service team will be more than happy to assist you.

We appreciate your understanding and your business. If you have any further questions or concerns about our return policy, please contact our Customer Service team at art@alexandriazahrajones.com

Changes to This Policy

We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Our prints are carefully packaged to ensure there will be no damage during shipment. We protect our fine art paper prints by placing them into a clear plastic bag before shipping. It is then sealed in a custom sized corrugated box and shipped via FedEx. Processing time for shipment is 6 weeks from the time you placed your order. You will be updated via email when your package has been shipped.

We strive to provide our customers with high-quality print on demand items and accessories. We understand that there may be instances where you receive a damaged item, and we are committed to resolving such situations promptly and efficiently. Please take a moment to review our returns policy for print on demand items.

1. Returns for Damaged Items

We accept returns for damaged items only. If you receive a damaged item, please follow these steps to initiate the return process:

2. Reporting Damaged Items

Contact our Customer Support Team within 7 business days of receiving the damaged item. You can reach us at art@alexandriazahrajones.com Please provide the following information:

3. Verification of Damage

Our Customer Support Team will review your report and the provided evidence to verify the damage. We may request additional information or images if necessary.

4. Return Authorization

Once the damage is confirmed, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

5. Return of the Damaged Item

Carefully package the damaged item in its original packaging, including any accessories, and affix the RA number on the outside of the package.

Ship the item back to us to the address that was provided in your shipment.

6. Inspection and Resolution

Upon receiving the damaged item, our team will inspect it to ensure that the damage matches the description provided. If the damage is confirmed, we will proceed with one of the following resolutions:

7. Timeline

We aim to process returns for damaged items within 5 business days of receiving the returned item. Please note that the time it takes for the replacement or refund to reflect in your account may vary depending on your payment method and financial institution.

8. Exclusions

Our returns policy only covers items that are damaged upon arrival. We do not accept returns for items that have been used, worn, or damaged after delivery due to mishandling or misuse.

9. Contact Information

If you have any questions or need further assistance regarding our returns policy, please do not hesitate to contact our Customer Support Team at art@alexandriazahrajones.com